Last updated: 1 September 2026
Frosty Plumbing Co. is committed to protecting your privacy. This policy explains what we collect through this website, why we collect it, who helps us deliver the website and contact form, and the choices you have.
Frosty Plumbing Co. is the controller for personal information submitted through this website. You can contact us about privacy at frostyplumbingco@gmail.com or on 07534 150261.
We only collect what is needed to handle your enquiry. Through the contact form this may include:
Please do not send more personal information, sensitive information or photographs of other people than is necessary for us to quote for and attend the job.
We use contact form information only to:
We do not use website enquiries for marketing, advertising, profiling or automated decision-making.
The website does not store form submissions in a customer database. Your form is transmitted to our nominated business inbox using FormSubmit. After delivery, it is handled through our business email and job records.
We also use limited third parties to operate the website:
We do not sell your personal information.
Where you ask us to quote for, arrange or carry out work, processing is necessary for steps preparatory to a contract or for the performance of that contract. Where optional cookies/local storage are used, we rely on your consent. We may also process limited information where necessary for our legitimate interests in operating a secure website, or to comply with legal obligations.
When you first visit, the cookie banner lets you Accept or Decline optional cookies. We do not use advertising, analytics or cross-site tracking cookies.
If you decline, the snowfall preference is not saved and postcode/address lookup remains disabled. Clearing your browser storage will reset this choice. You can also contact us to exercise your privacy rights.
Contact form submissions are not retained on the website server. Once your request reaches our business inbox, we keep it only for as long as necessary to respond, quote, complete and record the job, or to meet legal, insurance, warranty or accountancy obligations. After that, it is securely deleted or anonymised.
Under UK GDPR, you have rights to access, rectify, erase, restrict or object to processing, and to ask us to port information you have provided. Where processing is based on consent, you may withdraw consent at any time. To exercise these rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office.
We apply appropriate technical and organisational measures, including HTTPS, browser security headers, least-privilege access to business systems, upload restrictions and limited use of personal data. No online service can guarantee absolute security, so please avoid sending sensitive information that is not necessary for your enquiry.
Our site links to social media and review platforms. If you follow those links, the other website becomes responsible for your data and its own privacy policy applies.
We may update this policy from time to time. The latest version will always be shown on this page.